Política de envío

Shipping Policy

                                                      

Order Processing Time
All orders are processed within 48 hours (2 business days) after payment is confirmed.
Orders are not processed or shipped on weekends or holidays.

Shipping Coverage
We currently ship within the United States only.

 

Shipping Methods

1. Local Pickup
Local pickup is available at our warehouse location.
Customers will be notified once the order is ready for pickup.

2. Small Parcel Shipping
For smaller items, we use carriers such as UPS and FedEx.
Estimated delivery time: 5–8 business days after shipment.

3. Freight Shipping (Large Items)
Large items such as shower doors are shipped via freight carriers.
Delivery time may vary depending on location and scheduling.
Customers may be contacted to arrange a delivery appointment.

Shipping Fees
Shipping fees are not free and will be calculated based on:
- Product size and weight
- Delivery location
- Shipping method (parcel or freight)

Final shipping costs will be displayed at checkout before payment.

Tracking Information
Tracking details will be provided via email once your order has been shipped.

Important Notes
Due to the size of certain products, freight shipments may require scheduled delivery and special handling.

 

                                                          

Return & Refund Policy

Return Eligibility
We accept returns within 30 days of delivery.

To be eligible for a return:
- The item must be unused and in its original packaging
- The item must be in the same condition as received
- Proof of purchase is required

Non-returnable Items
- Custom-made or personalized products
- Items that have been installed or used
- Clearance or final sale items

Return Process
To initiate a return, please contact us at:
info@unikoogroup.com

Return address will be provided after approval.
Returns are processed through our U.S. warehouse.

Please do not send items back without prior authorization.

Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or damaged
- Original shipping costs are non-refundable

Due to the size and nature of large items such as shower doors, return shipping costs may be higher.

Damaged During Shipping
If your item is damaged during transit, we will provide a free replacement or solution at no additional cost.

To qualify:
- Contact us within 48 hours
- Provide photos of the product and packaging
- Item must not be installed

Refunds
Once received and inspected:
- Refunds are processed within 5–10 business days
- Refunds are issued to the original payment method

Restocking Fee
A restocking fee may apply depending on the condition of the returned item.

Exchanges
We do not offer direct exchanges. Please place a new order if needed.